Nice to meet you! I’m Ryan.
Understanding and solving customer/human problems is fascinating. I was watching the documentary, “The Social Dilemma“, and something they quoted made me reconsider my role as a UX designer with something they quoted:
”There are only two industries that call their customers ‘users’: illegal drugs and software.”The Social Dilemma_
As designers, we can directly impact the lives of the people who use the products we create. We should be listening, observing and showing true empathy. Having a balance between business needs and customer needs is tricky, but the outcomes can be fantastic!
For most of my career, I lived and breathed front-end web design — HTML and CSS, and over the years, I have worked on projects ranging from web UI design for a pizza delivery web app, to UX for banking in South Africa, which includes online live chat services and enhancements to authentication and verification systems, both in-branch and digital.
I am a Product Design Lead at Nedbank and work on the Avo Auto team (auto.avo.africa).
Other projects I have worked on include: Live Chat, account onboarding via the banking app; ID team to enhance the security and verification experience for Nedbank’s online banking and Money app; and a card payment feature where our clients will earn more rewards.
Here are the places I’ve been:
- Kinga – Product Design Lead (UX/UI/CX) at Nedbank
- Absa – UX / Product Design Lead
- Scoresby Interactive – UX Designer
- VentureWeb – Digital Project Manager
- Freelance – Web / UI / Graphic Design
- Clyral – UI Designer
- Dataworld – Web Designer
- Printhouse – Graphic Designer & Print Manager
- Maxima Software – Web Designer
I really love what I do and I get to work with some really amazing designer-type humans. 🤙🏼
During my spare time, I mentor UX and UI students, guiding them as they work on projects for their portfolios.